Leaders in connecting diagnostic systems

While today’s top companies operate with precision and efficiency, healthcare is stuck in the past. Data sits in silos, processes are paper-based, and healthcare professionals waste precious time on mundane tasks. Companies across the private and technology sectors can solve these problems, but they often create barriers to entry with products that are difficult to implement, integrate, and use. Fixing healthcare’s systemic problems requires the effort of many companies, but diagnostics can be transformed by a few key players. X-Lab is leading at the forefront of these changes, by breaking down barriers, integrating systems and, ultimately: improving healthcare for all.

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Global mindset

Everyone should have equal access to the same high-quality standard of care.

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Breaking down barriers

We continuously innovate to better serve clinicians and patients worldwide.

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No-blame culture

We create a safe space where people aren’t afraid to fail and try new things.

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Nurturing talent

Our team are trusted and empowered to find their own path to the best solution.

Clinical integrity

We prioritise our customer’s needs, ensuring information is accurate and reliable.

Customer-centric

All of our tech design decisions are based on data-driven insights instead of opinions.

Bridging the technology gaps between labs

X-Lab is revolutionising healthcare by facilitating smoother, more efficient communication between different diagnostics systems, all through a single interface. Instead of organisations relying on outdated manual processes, X-Lab allows test requests and results to be exchanged electronically. By swapping paper and point-to-point interfaces for tech, you can significantly reduce resource waste and allow clinicians to focus on making life-saving decisions instead of admin tasks.

The outcome of using X-Lab is improved healthcare for all, a notion that sits at the heart of our mission.

Pioneers in healthcare

Our experts possess unparalleled insight into the challenges faced by the diagnostic market and we use this knowledge to transform traditional healthcare methods.

Measurable results

We provide tangible, measurable improvements that allow healthcare providers to understand the true cost savings and positive impact of using our solutions.

Equitable approach

Healthcare serves a diverse range of patients globally. We act ethically, with integrity, and never leave a patient behind, whatever our customers' challenges.

X-Lab Ltd is committed to achieving net zero by 2050

The people powering our technology

Mat Barrow, CEO, X-Lab
Mat Barrow
Chief Executive Officer

Before joining X-Lab as CEO in July 2019, Mat ran the London and Manchester offices of Infinity Works. He grew both organisations from a couple of people to almost 150 in under four years, and delivered major projects for the likes of Sainsbury’s, the Home Office, T Rowe Price, BP and Which?.

Prior to this, Mat spent most of his career working for the NHS and associated suppliers in various capacities across assurance, architecture, and delivery. He started working in the NHS in 2003 as a Graduate Analyst on the National Programme for IT, and culminated his time there in a leading role delivering the in-house replacement of Spine in 2014.

Mat has always worked in and around healthcare, and with each role he has strengthened his belief that delivering world-changing health systems starts with building and nurturing world-class teams, which has been the primary focus of his time at X-Lab.

Mat holds a Batchelor of Engineering (1st Class Hons) from the University of Manchester Institute of Science and Technology, and an MBA (Distinction) from the Alliance Manchester Business School. Outside of X-Lab, Mat has a passion for investing in and supporting early-stage businesses through non-executive directorship.

Nicola Smith, COO, X-Lab
Nicola Smith
Chief Operating Officer

Nicola has held the role of COO at X-Lab since November 2020 and with her brought a wealth of knowledge and expertise to the business and her role. With over 15 years of experience as a senior commercial business leader, she has a proven track record of driving operational excellence and delivering results.

Before joining X-Lab,Nicola enjoyed a 10-year career at Dignity, a FTSE 250 company, and held various leadership roles in Finance, Business Development, and as Regional Director of Operations.

In her current role as COO for X-Lab, Nicola oversees the day-to-day operations of the whole company and the overall business strategy. She is passionate about driving innovation and efficiency across the organisation, with a strong focus on delivering high-quality products and services that improve patient outcomes.

Nicola earned a Global MBA from Alliance Manchester Business School in 2020.

Rob Calvert, CPO, X-Lab
Rob Calvert
Chief Product Officer

Prior to joining X-Lab as CPO in 2021, Rob spent 15 years designing, launching and building software technology products.

Rob launched his first business - a digital product studio - at 21, leading the design and build for a wide range of different products, apps and websites for both small organisations and multinationals.

After this, Rob moved to an innovation and service design agency, where he developed propositions and led development for several large multinationals, before moving back to work with smaller, innovation companies holding a range of advisory and interim positions.

Rob holds an MA from the University of Cambridge, where he studied Pathology, Biochemistry and Zoology.

Jordan Spain
Director Of Technology

Jordan is a dynamic and experienced technology leader, specialising in full-stack software engineering. Jordan has over 12 years' expertise developing diverse and successful software products in companies such as easyJet and Just Eat.

As the Director of Technology at X-Lab, Jordan spearheads the Engineering, Cyber Security, and IT departments, playing a crucial role in the Senior Leadership Team.

Jordan's leadership has been instrumental in reinforcing the company's technological infrastructure and strategic positioning in the healthcare sector.

His leadership style emphasises collaboration, innovation, and continuous improvement, aiming to foster environments where software products and team knowledge thrive through meticulous attention to detail and strategic vision.

Terence Smith
Director Of Global Growth

Terence joined X-Lab in early 2023 with experience leading Finance, Sales, Marketing, IT, and Product Development teams, ERP implementations and function transformations in various roles at First Fence Ltd, Brush Plc, JCB, and Rolls-Royce.

Terence started and sold e-commerce business during Covid pandemic and now mentors other SME leaders to help grow their businesses. In addition, Terence is a non-executive director and investor in UK startups.

In his role at X-Lab, Terence oversees the finance, sales, and marketing operations.

Terence holds an MBA from Durham University Business School and an MSc in Strategic Business Management from Manchester Metropolitan University.

Hayley Milsom Director of Customer Success
Hayley Milsom
Director of Customer Success

Hayley serves as the Director of Customer Success at X-Lab. An ambitious and dedicated leader, she first joined X-Lab in 2015 as a university placement student.

Over the years, she has built an impressive career, marked by her commitment to excellence in various customer-facing roles.

Hayley's journey at X-Lab is a testament to her versatility and expertise. Starting as a Business Analyst, she quickly moved through the ranks, gaining valuable experience in Account Management, Sales, and Project Management.

She now oversees Account Management, Customer Support, Customer Onboarding, GRC, and Legal. Her well-rounded background has equipped her with a deep understanding of customer needs and business operations.

Hayley holds a Bachelor's Computer Science degree in Information Technology (1st Class Hons) from the University of Leeds.

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